If all goes well we should be able to send your order within two working days by GLS, DPD parcel service or by Bpost. Delivery times depend on your location. In the Benelux delivery time is 24/48hours.
We work with transport companies GLS, DPD and Bpost. When you place an order you always receive a tracking number when it is sent, so you can easily follow your order. If you have not received an e-mail, check your spam mail or send us an e-mail on firstname.lastname@example.org for a copy.
The handmade light string and the balls can't stand rain. But you can of course use them on your garden party, providing you take them inside again afterwards.
You can use the Happy Lights Outdoor outside 24/7!
For the outdoor string lights: you have to tighten the bulbs hard enough. They are water resistant and must therefore be fully screwed in.
For the indoor light strings: maybe a light bulb got loose or damaged during transport. Please check the light bulbs. The bulbs are replaceable and you received at least 2 spare bulbs. You can also send an e-mail at email@example.com we'll help you solve the problem.
Despite taking very good care of all items, an article can somehow get damaged. If the outside of the packaging appears to be damaged due to transportation it is very important to notify the delivery company when you receive the package, you have the right to refuse the package. In case of damaged goods please also contact us via email firstname.lastname@example.org or +32 (0) 56 19 18 80. Provide us with all info available including pictures.
Happy Lights strives for 100% satisfaction of its customers. Not satisfied with your order? After receiving the package, you hold the right to notify us within 14 business days and send it back to us. The items must be shipped to in its original package without damage.
Please do check our dedicated 'returns' page (in the links in the footer).
Yes you can! You do need an account to do that. We need this account to verify your VAT number and make it so that you will not have to pay VAT in Belgium. If your business is located in Belgium, you will have to pay VAT anyway.